Common Problems with Headphones on Chromebook

Do you happen to own a Chromebook? If so, you may have caught wind of the issues some users have experienced when using headphones on their Chromebook. Well, don’t let these audio problems prevent you from enjoying your device to the fullest. Check out some of the common problems with headphones on Chromebook and how you can go about fixing them without the need for technical support.


Headphones Won’t Fully Plug In

If your headphones won’t plug all the way into the audio jack of your Chromebook, this could be due to the unique design of the device. You have to give the adapter a good push in order to make sure it is applied correctly. (You should hear a “click” sound.) If you don’t hear the “click”, the headphones have not been fully attached yet.


The Audio Is Muted

Another common complaint of Chromebook users is that they can’t seem to figure out how to unmute the audio. This is understandable though because the audio settings can be a little tricky. You’ll likely have to go into your account settings on your device and make sure the audio is set at the volume desired. Also, make sure you are plugging the headphones into the correct jack instead of the one for speakers.


Audio STILL Won’t Play

If you have tried everything you can think of to get the audio of your Chromebook working properly to no prevail, you may have to proceed with completely resetting your device. Just keep in mind that doing so will wipe everything off of your Chromebook, so you’ll need to backup all of your data before you begin. To reset, go to ‘Settings’, click on ‘Show Advanced Settings’, find the “Powerwash” label and then click “Reset”. A separate window will open where you will need to click “Restart”. Once the Chromebook has erased itself and restarted, you will the be prompted to setup the device by entering your Google account login. Follow all of the steps and then try the audio again. It should work!


If you’ve been having problems hooking your headphones up to your Chromebook, you are definitely not alone. This is one of the most common complaints submitted to Google about their device. However, some of the solutions laid out above should be able to help you get your Chromebook back into working condition again so you can play your tunes, listen to podcasts or audiobooks and so much more!

How do you Diagnose a Chromebook Headphone Audio Problem?

How do you diagnose a Chromebook headphone audio problem?

Some users of the Chromebook have reported having audio issues. They have reported completely silent sound or one that’s cutting out without warning. For both the sound from the speakers and headphones, there are a variety of problems that can cause this. If you are wondering Why wont my headphones work on my Chromebook? Don’t worry. There are a number of things you can do to diagnose and fix Chromebook headphone audio problems. Here are steps you can follow:

  • Check that the headphones are securely plugged in.

For many, this might seem a silly and obvious solution but you might be having sound problems because you have not plugged into your headphone jack into the Chromebook fully. So, ensure you push the headphones jack in. A mild push won’t help. Give it a good push until you hear a click as the jack settles in.

  • Try using a different set of headphones or ear-buds.

If you are not hearing any sound through your headphones, it might just be that your headphones are faulty. Your headphones might be broken and not the Chromebook. The solution is as simple as trying a different set of headphones to see if it works.

  • Closing the lid of the Chromebook.

If your headphones are not working it could be that your Chromebook is not recognizing your audio devices. So unplug the headphones from the jack on the Chromebook. Close the lid of the Chromebook and wait for ten seconds. Plug the headphones back into the jack. When you open the lid, the Chromebook will rescan your audio devices. You can be sure your headphones will be found among the list of devices.

If that doesn’t work, unplug the headphones and turn off the Chromebook. Plug the headphones back into the jack and turn on the Chromebook again. The Chromebook should be able to rescan your audio devices on start-up. Your headphones are, certainly, going to be on the list of discovered devices.

  • Check your sound settings.

To see your sound settings, check the right corner of your screen where you will see a series of icons. Click on your account profile picture at the very right so as to reveal a window showing information about the Chromebook. Ensure the audio volume is at a high volume. Unmute is if it’s unmuted. Also, check that the output settings are right. It should show ‘headphones’ if you are listening through your headphones. Similarly, change it to ‘speakers’ if you want to listen through the Chromebook speakers.

  • Clear the cache.

If you are having audio issues, you can resolve some of them by clearing the cache. To clear the cache, follow these easy steps:

  • Start by clicking on the chrome settings button in your browser. It looks like three horizontal lines at the top right corner of your screen.
  • Click on ‘Tools’ followed by ‘Clear Browsing Data’.
  • Select the option of clearing information ‘From the Beginning of time’.
  • Ensure that you only select the ‘Empty the Cache’ option.
  • Click on ‘Clear Browsing Data’.

Once you have cleared the cache, turn the Chromebook off and back on again. Try the sound now. Is it working? If it isn’t resolved, move to the next step.

  • Disable all extensions.

The sound issues on your Chromebook could be the result of some faulty extensions. To solve this problem, you should disable all extensions and check if the sound is now working. If it is, then the problem was one of the extensions. Next re-enable each of these extensions, one-by-one as you check its effect on the sound. If one of your enabled extensions cause a break in the sound, there you have your culprit. Find instructions on how to disable your extensions on the Chromebook support page online. However, if turning off your extensions doesn’t work, turn all of them back on before moving to the next step.

  • Browse as a guest.

First, turn off your Chromebook, wait till it’s completely off, and turn it on again. When you see the login screen, select ‘Browse as Guest’. With this, you will be able to run the Chromebook without any special settings that you might have added. While here, try to play the sound again. If it works, you are having some broken setting or component in your normal login. You need to fix this completely by resetting your Chromebook.

  • Reset your Chromebook

By going through this step, you are going to wipe out all the data from your Chromebook. You, therefore, first need to run a data backup. Follow the following steps to bring your Chromebook back to the state it was when you bought it:

  • Click on your account profile picture in the lower right corner of your screen.
  • Click on ‘Settings’ to open a window showing various options.
  • Look at the bottom of this window and click on ‘Show Advanced Settings’.
  • Look for the ‘Powerwash’ label and when you find it click on ‘Reset’.
  • A window will open. Look for ‘Restart’ and click on it.

The Chromebook should be able to restart. In the set-up window, enter your Google account information. When you are done, try playing a sound. If it works, congratulations!

Well, go on and fix your Chromebook’s sound problems.

How to use Bluetooth / Wireless Headphones on a Chromebook

How to Use Bluetooth/Wireless Headphones on a Chromebook

Most Chromebooks have Bluetooth capabilities and can be used to connect various kinds of Bluetooth devices such as mice, speakers, keyboards, headphones, headsets (audio only) and even printers. Bluetooth connectivity comes in handy for many Chromebook users. With this feature, users can decide to use a separate mouse or wireless headphones. Users can connect their wireless headphones to Chromebook via Bluetooth connectivity.

Steps to Connect a Bluetooth Headphone to a Chromebook

Bluetooth on

Connecting a Bluetooth headphone to a Chromebook is easy. But first, it’s important to check if Bluetooth is supported on your Chromebook. You can tell whether or not your Chromebook is compatible with Bluetooth if you find the Bluetooth icon  in your menu options.

To get started, click the lower right corner of the Chromebook, then click on the Bluetooth icon. If it’s currently disabled, click Enable Bluetooth. Your Bluetooth will automatically start searching for available Bluetooth devices within range. Enable pairing mode from the accessory.

Left-click on the device of your choosing and click Connect. Within a few seconds, you will get a notification informing you that the pairing is successful and that the device is ready for use.  

Keep in mind that this process varies from one device to another, so be sure to follow the instructions as it displays on your screen.

To know if the headphone is connected, check the status area. You will find the information you seek there. If this is your first time using Chromebook, and there are several Bluetooth accessories within range, your Chromebook will automatically detect and pair the device.

What Can You Connect Via Bluetooth on Chromebook

If you have a Chromebook with Bluetooth functionality, it can connect to different kinds of devices including

  • Headphones
  • Speakers
  • Mice
  • Keyboards, etc

Fixing Bluetooth Problems

If you’re having problems connecting your wireless headphone to your Chromebook, don’t panic. There are ways to go about it. Follow the tips below to fix the problem.

  • First, check for system updates. If the system is out of date, then download and install the updated version.
  • Check to see if your wireless headphone is compatible with a Chromebook.
  • Next step, turn off the Bluetooth connection and turn it back on again.
  • If the problem persists, turn off your Chromebook, then on again.

If after trying these methods the problem still lingers, contact your Chromebook manufacturer or manufacturer of the Bluetooth devices.

Steps to Removing a Bluetooth Device from your Chromebook

Most Bluetooth devices that you’ve previously paired to your Chromebook may turn out to be completely useless. Perhaps, because the device is stolen, lost or damaged. In this case, it’s necessary that you remove the devices. Well, doing that is far easy and less stressful. Here’s how to do that

  • Navigate to the status bar, and click Bluetooth
  • Click the three dots next to the stored device to be removed
  • Click remove device

Choosing the Best Wireless Headset for Chromebook

Can you use wireless headphones with a Chromebook?Yes, and wireless headphones have many benefits. Unfortunately, most people don’t know how fantastic these devices are until they use one for the first time. If you’re planning on getting devices that are compatible with your Chromebook, then you should consider investing in a quality wireless headphone.

Gone are the days when you have to deal with tangled cords. Fortunately, wireless devices have made it easier. Wireless headphones have been in the market for a few years. They are well built and sturdy. So how will you know the right wireless headphone to choose? Let’s take a look at the following tips


The first and most important thing when it comes to purchasing a wireless headphone is the comfort. Wearing a headset that doesn’t fit makes no sense. Instead, it makes you feel uncomfortable since you’ll have to deal with adjusting and readjusting. Be sure to get a wireless headset that can sit comfortably. For convenience, make sure you go for a wireless headphone with padding for enhanced comfort, adjustable bands and microphones.

Audio Quality

Another important factor to look out for is audio quality. Go for a headset that produces great audio quality and noise cancellation. More so, you should also invest in high-quality microphone.

Battery Life

Of course, the batteries are an important accessory.  How long does your wireless headphone last? If it’s below 5 hours, then you should look for an alternative. You can buy headphones that can last for at least 8 hours on battery life.

Taking Care of Your Wireless Headphones

Just as with every other device, wireless headphones undergo wear and tear since you use them constantly. So here are some helpful tips on how to take care of your headphones.

  • If you’re one of those, who sleeps with your headphones on, its high time you stopped it.  For many people, the only way to calm their nerves and ease the day’s stress is by listening to music while lying on the bed. It’s a good therapy, no doubt but do not make the mistake of sleeping with headphones on. If you do that you may probably roll over and damage the device.
  • Keep them in a safe and secure place. Learn to store your wireless headphones correctly. If you’re not using your headphones at the moment, don’t just leave it lying on your desk or bed. Instead, keep them in a soft carrying case. This will protect your device from damage.
  • Reduce the volume of your music. Loud sound can reduce the sound quality of your wireless headphones in time to come. If you’re fond of playing music of high volume, it may cause some pieces to fall off. And once this happens, it will eventually reduce the sound quality.
  • Clean your wireless headphones regularly to ensure maximum functionality
  • Do not expose your headphones to moisture. Also, check the weather before leaving home especially during the rainy season. These devices are not water friendly and can develop fault once it gets drained in water.
  • Keep your wireless headphones away from extreme temperatures. Exposing the device to direct sunlight can affect the audio quality as well.